So, I got my HP laptop back and I ran a recovery, and guess what? Quickplay no longer works, which means I can't access my web cam. I came across several other people with similar issues: Business support forums - hp quickplay 3.2 installs as DVD Play only
Knowing HP service (Compaq had awesome service pre-HP) from owning HP products and being a tech at CompUSA, I checked the BIOS immediately and found that when they replaced the motherboard, they neglected to "tattoo" the system. Because they can use the same board in many systems, this tells the recovery discs what software to load. On my laptop in the BIOS, the Product number is listed as "x123xx#ABA" and the UUID is all zeros.
So, since the recovery disc thinks my system is not allowed to have the Quickplay, it only installs the DVD Play and I can not use any of the other features of QuickPlay, including the webcam. Upon calling HP, they suggested I download the QuickPlay (which is a game emulator) from a "third party site". Man they gotta stop telling people that!
Well, it has been escalated, so lets see what happens when they call me back.
