I'm not sure how far back to go on this. I actually used to receive great customer service from HP/Compaq. Although the more I think about it, I guess it was Compaq that I got great service from. HP always sucked. As a tech, we could call Compaq 24/7 for warranty repairs. With HP we had to call Monday - Friday daytime. I think their hours got better, but from the customer's standpoint, they really suck.
Any way, about two years ago, I got a replacement laptop from CompUSA. I bought a repair warranty on the original and since I got it replace, I bought it on the new one. The LCD started to get marks on it from the keyboard. I could clean it at first, but eventually, the screen got pretty bad. The first time I sent it in, the network jack got a little messed up. One of the metal tabs that help hold the cable in got bent a little. I bent it back, but eventually, it would get messed up again.
The LCD started getting bad again, so I called again and asked them to fix the LCD and the network jack. When I got it back, they replaced the LCD, but did nothing with the jack. I lived with it.
Again after a few months, the problem happened. I had the issue escalated at some point, and they said the would make sure everything was fixed. They replaced the LCD, keyboard, and system board. Problem was, the system board was a different one with an nVidia card on it. That wouldn't be so bad, except every time I tried to do anything graphics intensive, the system crashed. So, I called again, went through the customer support and they agreed to replace the laptop.
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